Help with Self Serve

The Self-Serve is available to all Lewes District residents only and allows you to access information about your Council Tax, Housing Benefit, Business rates and landlord information.

Once registered you can receive notifications for any charges or payments, view bills online, check next payment amount and date (Housing Benefit only) and view details about your tenants; claims (landlords only)

You will need to register here.

Select 'Register' and follow the step by step guide. If you would like to learn how to use the portal further- select the 'Take a tour' option which will appear at the end of your registration. 

To add your Council tax Housing Benefit, Business rates or Landlord information you will need to select the 'My services' tab at the top of your screen. From here you will need to know the following information to get your services set up:

  • Council Tax: Reference number
  • Housing Benefit: Claim Reference number
  • Business rates: Account reference number
  • Landlord: Creditor Reference number

If you do not know your reference number please contact us and we will be able to provide this for you. Once you have entered your reference number, please select 'Access Now' and you will be given a series of online questions to be able to link your account. 

If you do not know the answers to the questions, or we don’t hold enough details to be able to do this (new accounts for example) please contact us and ask us to generate a PIN for you. We will send a letter with your PIN on it, but to speed up the process we will e-mail this to you as well.

Once you have set up your account you will be able to view the relevant details of your account, any payments made by us or by you, any correspondence we have sent to you and any other relevant details that we hold. 

Password help:

You are only required to enter in the 5th and 8th characters of your password. Do not enter your full password. Please note that all passwords are case sensitive.

Username help: 

When you sign up you are given the option to choose your own username or use your email address. Your username will not contain any special characters, like: ; [ ! or spaces between words

Once you have been able to set up your account, the following functionality will be available for you to be able to view.

The last payment that you have received from Lewes District Council. If you hover over this amount a blue box should appear with the words “Show Details”. If you click on this you will then be taken through into your account.

In the top left hand corner of the page, it automatically defaults to: Issued within the last week.  If you click on the drop down arrow you will have the option to view previous financial years or the current financial year.

Finding tenants 

You also have the ability to search for particular tenants of yours, by searching on the tenants:

  • Claim Reference Number
  • Postcode
  • Surname
  • Address

Once your search results are back, you have the option of clicking on the tenants reference number, which takes you through to the tenants Housing Benefit claim details. On this you will be able to view the following:

  • Current Housing Benefit Award
  • Next payment amount and the date this will be received
  • Any changes to the future Housing Benefit Award
  • Any payments made to yourself, by Lewes District Council and the date that this was paid.
  • Any Overpayments the customer currently has for Housing Benefit
  • Any correspondence sent to you with regards to your tenants claim

The information is correct on the day that you view it. Any changes to your tenants claim will be updated immediately.

Payments

You will be able to view any payments made to you by Lewes District Council for Housing Benefit and the date that it is received. Each payment has a unique payment number which if you click on, will take you through to a breakdown of each tenants Housing Benefit received in that particular payment.

You have the option of clicking Display all results, which will open a new window with all the payments on and gives you the option of exporting this file by CSV/EXCEL/XML.

If the claim reference number is blue you can click on this to view the particular tenant’s claim as explained above.

Overpayments

This tab allows you to view all of your tenants who have a current/or a recently recovered overpayment. It will show you how much is outstanding and the date that Lewes District Council created it.

Correspondence 

This will show all correspondence sent to you for all of your claims.