Estimates of service charges are invoiced on the 1st April of every year. The estimate is based on the average cost of the last five years’ actual charges, where available, allowing for inflation. This is then adjusted for any expected or known reductions or increases in costs. If major works are planned the estimated cost will also be included within the service charges as per the lease.
A second invoice will be produced on the 1st October, which will reconcile the actual costs against the estimated service charge for the previous financial year. The invoice will either produce a surplus or balancing charge.
The management fee is calculated as a percentage of the service charge (less insurance and ground rent). For the general service charge the rate is 15%, which is reduced to 5% for major works.
Typically the leases for general needs blocks require the service charges to be paid in advance in equal half yearly instalments. 50% should be paid on account at the 1st April and the remaining 50% at the 1st October, plus any balance from the reconciliation for the last financial year. Sheltered blocks (i.e. Riverbourne House) are required to pay all service charges, including estimates, in advance monthly.
Not all leases are identical and some may have different payment terms. Please check your own lease for confirmation.
Where estimated major works costs are included within your service charge estimate the Council will not enforce recovery. Once the major works are completed and the final costs have been established you will be invoiced for the actual cost at the 1st October (18 months after the estimate). This is a concession on the terms of the lease and may be withdrawn if you fail to meet your other liabilities on time.
- Direct debit (*Pay by direct debit and get £10.00)
- Standing order
- Telephone payment
*Subject to conditions.
We ask you to pay your service charges within 28 days of your invoice unless you have made a prior arrangement with us. If you have problems paying any of your charges you should contact the council immediately.
A tariff of miscellaneous charges can be seen below within the 'Leaseholder's charges' document.
A copy of the current buildings insurance policy for your block can be seen below. The Legal and General leasehold scheme policy wording.
Block repair and re-decoration programme
Where the council proposes to carry out major works to your block the ‘Resident Information Procedure’ will be followed and can be seen attached for your information. Further details will be provided on this procedure, and the plans included, at the time any works are proposed.
The Leaseholders Panel
The Leaseholders Panel is a consultative body which represents the interests of residential leaseholders and shared owners. The panel provides the main channel of communication between the council and leaseholders.
The panel's remit is to:
- Work with EHL on matters relating to leasehold services with the joint aim of driving continuous improvement
- Act as the point of contact between the body of leasehold residents and EHL (on the behalf of EBC)
- Report back to leaseholders and bring the views of leaseholders forward to the Panel
- The panel will not take up individual complaints or concerns but will signpost people to an EHL manager or the complaints procedure as appropriate
The composition of the panel consists of the following:
- An independent Chair (specialising in leasehold matters)
- 7 leaseholders forming the voting members
- An EHL representative
If you wish to contact the Leaseholders Panel then you can do so directly via: EHL_LeaseholdPanel@eastbournehomes.org.uk [Note: There is an underscore between 'EHL' and 'LeaseholdPanel'].
You must get written permission before you carry out any alterations to the property. A request for permission is available to download below. You should also check to see whether it will be necessary to obtain Planning or Building Control Approval. It will be your responsibility to check and prove that they are or are not necessary.
If you are looking to sub-let your property your lease requires that you register this with the landlord. Please download a copy of the subletting form below.