An Ombudsman is an individual appointed to receive, investigate, report on and (in some instances) resolve complaints against councils and other authorities.
The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services, and council tax.
In most cases, before the Local Government Ombudsman can investigate a complaint, the council must have a chance to answer it. If you have not complained to the council, please do so. If you are not satisfied with the answer, or if the council does not give you an answer within a reasonable time, you can complain to the Ombudsman for your area.
Contact your ombudsman on The Local Government and Social Care Ombudsman website