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Unique ID
588
Function Level 2
Complaints and compliments
Service Name
Complaints advocacy
Records Description
All records relating to the provision of an advocate who can act on behalf of a customer who has made a complaint about one or more services provided by the local authority
Service ID
645
Contains Special Information?
No
Contains Personal Information?
No
Impact Level
Not protectively marked
Legal or Business Requirement?
Yes
Legislation Name
Limitation Act 1980 (Section 2)
Retain Permanently
No
Start Event
Year records created
Retention Period Years
6
Retention Period Months
0