Council Tax

Urgent warning: We are aware of scam emails being sent to residents offering a council tax reduction.  Do NOT provide any information or respond to it in anyway. Delete the email, it is a scam. Please be vigilant at all times.

You can find information below on help with paying your Council Tax. You should also visit our Financial support for households page.

We appreciate that this is a difficult time for many of our residents and that the COVID-19 virus is having a significant impact on the economy.

Your council tax pays for a range of vital services including Sussex Police, East Sussex Fire and Rescue, East Sussex County Council (social care and children's services) as well as the services we deliver such as bin collections, support for the homeless and support for the most vulnerable in the community.

If you think you are going to struggle to pay your 2020/21 council tax bill and your instalments are over 10 months we can extend them to 12 months.

We also may be able to reduce your payments temporarily if you have previous year arrears.

It is really important that if your financial circumstances have not changed that you continue to pay what you should and maintain your direct debit payments or payment plan, as detailed on your bill.

If you are in financial difficulty we encourage you to make a claim for Council Tax Reduction.  

If you are having trouble paying your council tax please contact us and we will advise the options available depending on your individual circumstances.

Contact us

Everyone of working-age who receives Council Tax Reduction will have £150 credited to their council tax account for the financial year 2020/21. If the amount you need to pay after Council Tax Reduction is less than £150 we will simply bring your council tax balance down to zero. While this might sound simple, it is a complex piece of work that we are working on urgently. Please bear with us during this particularly challenging time while we work to put the new scheme in place as quickly as possible. 

Anything left in our Hardship Fund pot will be used to help those most impacted by the current crisis.