Coronavirus Joint Councils Statement 20 March 2020

During these unprecedented times we are sharing regular updates about the council services that residents in Eastbourne and Lewes district rely on.

The main message today is that residents who need us are being helped as usual. Office based teams are responding to enquiries via emails and talking to residents on the phone, while our Neighbourhood First officers are out and about in local communities.

However, there are inevitably adjustments to our services and key information to highlight, so it’s important that these messages are communicated in a timely way.

  • If you are having trouble paying your council tax please contact us this website or email  customerfirst@lewes-eastbourne.gov.uk 
  • You can also chat live with an adviser via our live chat on the website.  If you do not have online access or are vulnerable, please do contact us by telephone on 01273 471600 (Lewes) or 01323 410000 (Eastbourne).
  • It’s business as usual for household waste and recycling collections but there will be no collections of bulky waste at this time e.g. appliances and furniture
    Updated 30 April 2020: bulky waste collections will be available to book again from 05 May 2020.
  • Information for businesses about emergency support can be linked to via this website
  • Our reception areas remain open, but we are encouraging residents to contact the council through our website and via email and we have increased the number of advisers able to answer questions by live chat on our website
  • We are operating a two-metre social distancing zone around the main reception desks that people cannot enter until they have been spoken to – this is for the welfare of our staff and to allow us to remain open for customers.
  • Phones will be installed outside 1 Grove Road and Southover House for residents who want to speak to a council officer but want to remain outside each building.
  • The frequency of cleaning has been increased in all offices and receptions with a focus on touch points.
  • The Congress Theatre, Devonshire Park Theatre, Welcome Building, Stage Door Public House, Pavilion Café and Story of Eastbourne Exhibition are now closed until further notice.
  • Tourist Information Centres in Eastbourne and Lewes will close until further notice.
  • There is more information available on the government website -  www.gov.uk - where you will find information from Public Health England and details of support for workers, businesses and benefit claimants.

Follow us on Twitter  @LewesDC and  @EastbourneBC to receive the latest updates.

Published on 20 March 2020