Once you have been able to set up your account, the following functionality will be available for you to be able to view.
The last payment that you have received from Lewes District Council. If you hover over this amount a blue box should appear with the words “Show Details”. If you click on this you will then be taken through into your account.
In the top left hand corner of the page, it automatically defaults to: Issued within the last week. If you click on the drop down arrow you will have the option to view previous financial years or the current financial year.
You also have the ability to search for particular tenants of yours, by searching on the tenants:
- Claim Reference Number
Once your search results are back, you have the option of clicking on the tenants reference number, which takes you through to the tenants Housing Benefit claim details. On this you will be able to view the following:
- Current Housing Benefit Award
- Next payment amount and the date this will be received
- Any changes to the future Housing Benefit Award
- Any payments made to yourself, by Lewes District Council and the date that this was paid.
- Any Overpayments the customer currently has for Housing Benefit
- Any correspondence sent to you with regards to your tenants claim
The information is correct on the day that you view it. Any changes to your tenants claim will be updated immediately.
You will be able to view any payments made to you by Lewes District Council for Housing Benefit and the date that it is received. Each payment has a unique payment number which if you click on, will take you through to a breakdown of each tenants Housing Benefit received in that particular payment.
You have the option of clicking Display all results, which will open a new window with all the payments on and gives you the option of exporting this file by CSV/EXCEL/XML.
If the claim reference number is blue you can click on this to view the particular tenant’s claim as explained above.
This tab allows you to view all of your tenants who have a current/or a recently recovered overpayment. It will show you how much is outstanding and the date that Lewes District Council created it.
This will show all correspondence sent to you for all of your claims.