Estimates of service charges are invoiced on the 1st April of every year. The estimate is based on the average cost of the last five years’ actual charges, where available, allowing for inflation. This is then adjusted for any expected or known reductions or increases in costs. If major works are planned the estimated cost will also be included within the service charges as per the lease.
A second invoice will be produced on the 1st October, which will reconcile the actual costs against the estimated service charge for the previous financial year. The invoice will either produce a surplus or balancing charge.
The management fee is currently calculated as a percentage of the service charge (less insurance and ground rent). For the general service charge the rate is 15%, which is reduced to 5% for major works.
The management fee is being reviewed as part of the leasehold management service improvement plan for 2016-18. Please see the relevant section below for further
Typically the leases for general needs blocks require the service charges to be paid in advance in equal half yearly instalments. 50% should be paid on account at the 1st April and the remaining 50% at the 1st October, plus any balance from the reconciliation for the last financial year.
Sheltered blocks (such as Riverbourne House) are required to pay all service charges, including estimates, in advance monthly.
Not all leases are identical and some may have different payment terms. Please check your own lease for confirmation.
- Direct debit (*Pay by direct debit and get £10.00!)
- Standing order
- Telephone payment
*Subject to conditions.
We ask you to pay your service charges within 28 days of your invoice unless you have made a prior arrangement with us. If you have problems paying any of your charges you should contact the council immediately.
A tariff of miscellaneous charges can be seen below within the 'Leaseholder's charges' document.
A copy of the current buildings insurance policy for your block can be seen below. The 'Legal and General leasehold scheme policy wording'.
It is your responsibility to insure the contents of your leasehold property.
Block repair and re-decoration programme
Repairs to your block are now carried out under the Block repair and re-decoration programme. This programme operates on a 7 year cycle.
Where the council proposes to carry out major works to your block the ‘Resident Information Procedure’ will be followed and can be seen below for your information. Further details will be provided on this procedure, and the plans included, at the time any works are proposed.
Service improvement plans
The council strives to continuously maintain and improve the service provided to leaseholders. This is managed and implemented through leasehold management service improvement plans ("SIP's").
A copy of the current SIP can be accessed below together with summaries of improvements implemented under past plans in previous years.
The Leaseholders Panel
The Leaseholders Panel is a consultative body which represents the interests of residential leaseholders and shared owners. The panel provides the main channel of communication between the council and leaseholders.
The panel's remit is to:
- Work with EHL on matters relating to leasehold services with the joint aim of driving continuous improvement
- Act as the point of contact between the body of leasehold residents and EHL (on the behalf of EBC)
- Report back to leaseholders and bring the views of leaseholders forward to the Panel
- The Panel will not take up individual complaints or concerns but will signpost people to an EHL manager or the complaints procedure as appropriate
If you wish to contact the Leaseholders Panel then you can do so directly via: EHL_LeaseholdPanel@lewes-eastbourne.gov.uk.
You must get written permission before you carry out any alterations to the property. A 'permission for alterations form' is available to download below. You should also check to see whether it will be necessary to obtain Planning or Building Control Approval. It will be your responsibility to check and prove that they are or are not necessary.
If you are looking to sub-let your property your lease requires that you register this with the landlord.
Please download a copy of the 'sub-letting request form' below.
You can find further information about being a leaseholder of Eastbourne Borough Council by downloading the Leaseholder's Handbook below.