Fuel poverty is a serious and complicated issue, which energy suppliers are helping to tackle in a number of ways. A household is said to be in fuel poverty when its members cannot afford to keep their home adequately warm at a reasonable cost, given their income.
Fuel poverty in England is measured using the Low Income High Costs (LIHC) indicator. Under the LIHC indicator, a household is considered to be fuel poor if:
you have required fuel costs that are above average (the national median level)
if you spend that amount, you would be left with a residual income below the official poverty line
There are three important elements in determining whether a household is fuel poor:
If you have any questions or concerns that you are in fuel poverty then please contact us, your energy supplier or one of the dedicated services below.