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Fuel Poverty: Help is available if you can't afford to heat your home.

Fuel poverty

A household is in fuel poverty if they cannot afford to adequately heat their home. Fuel poverty and living in a cold home can lead to poor health and financial stress. Someone in fuel poverty will be cold, often unwell, and making difficult decisions whether to heat or eat. 

Three main factors cause fuel poverty:

  • The cost of energy
  • poorly insulated and energy-efficient homes 
  • low incomes

Fuel poverty in England is now measured using the Low-Income Low Energy Efficiency (LILEE) indicator rather than the old Low Income High Costs (LIHC) indicator.

Under the LILEE indicator, a household is considered to be fuel poor if:

  • they are living in a property with a fuel poverty energy efficiency rating of band D or below, and
  • when they spend the required amount to heat their home, they are left with a residual income below the official poverty line

If you or someone you know are struggling to keep warm at home, the following help is available. 

The Warm Home Check service is available all year round. It offers advice and support to anyone who struggles to keep warm at home. If you are on a low income you may also qualify for a free home visit, which will determine any assistance they are able to offer.

This service is provided by RetrofitWorks and Citizens Advice East Sussex. To find out more apply for a warm home check online, text WARM to 80011 or call 0800 464 7307.

Contact the Energy Saving Trust for:

  • independent expert advice on saving energy in your home
  • for funding requests for making energy efficiency improvements

The Citizens Advice Bureau provides independent confidential and impartial advice to everyone on your rights and responsibilities.

  • Eastbourne: 01323 417177
  • Lewes: 01273 473082

The  Home Improvement Agency service offers practical support, advice adaptations and information for older or disabled people in East Sussex.

You can view historic EPCs for your property or surrounding ones on the  EPC Register website. This may help give you a better understanding of how you could improve the energy performance of your home.

If you decide you would like to have a more up to date EPC for your property, you can search for a Domestic Energy Assessor through the website.

For helpful information for residents and businesses during periods of snow and ice please go to  extreme weather snow and ice advice.

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