The Cabinet Member for Performance and People at Lewes District Council has extended his thanks and congratulations to staff for their "professionalism and dedicated service" during the most intense and challenging periods of the Covid-19 pandemic.
Councillor Chris Collier was speaking after a report to Cabinet today (8 July) showed that in many areas over the last 12 months, service levels have exceeded targets and in one case peaked at its strongest performance in 20 years.
Councillor Collier said: "I think it is important to remember that the staff who delivered vital local services during the height of the Covid-19 pandemic, were also dealing with the same family pressures and anxieties that the residents they support were dealing with. Yet, their professionalism and dedicated service never wavered and they achieved service levels that were nothing short of phenomenal considering what we were all living through."
Many key performance indicators met or exceeded the expected target including new claims for council tax and housing benefits and changes in circumstances being processed more quickly than at any time since 2001. Despite 350,000 pieces of correspondence being received from customers between January and March 2021, 80% of calls were answered within 60 seconds and overall performance during the pandemic surpassed previous years.
Councillor Collier added: "I couldn't be prouder of the way our staff have responded to our determination during the pandemic to ensure the most vulnerable received the support they needed, while also maintaining an excellent service for all residents in the district. I thank them all."