Forgotten password

There are four main reasons why you may not be able to log in. It might be:

  • you are using an incorrect user name
  • you are using an incorrect password
  • you have not activated your account
  • your account has been blocked

For security reasons we cannot tell you which one.

Reset your password

Please make sure you have activated your account before resetting your password below. An activation email would have been sent to your registered email address.

Important information about resetting your My Account password

If you have forgotten your My Account password and need to reset it, you will be sent a link. Please copy the full link and paste this into your browser, not just the part that is underlined.