Before you call us
Simply use our search bar at the top of every page to find the service you need.
Many of our services also have online forms. You can use them to quickly request a service, report a problem or make an application 24 hours a day, 7 days a week, whenever it suits you. When you use these online forms, we can process your request faster too.
Online forms save money as well as time. Every phone call costs us £2.83. Face to face contacts cost £8.62. Our website online forms cost just 15p.
Chat with ELLIS!
Our intelligent chat bot ELLIS is available 24hrs a day, 7 days a week. ELLIS is able to assist and answer questions you may have, whether that’s information on the area you live and who your local Councillor is, or how you make payments online for services such as garden waste or council tax.
If your query is more specific and ELLIS is unable to help you, our staff are still available to chat with you from 8.30am to 5pm on weekdays meaning you can speak directly to us online without having to phone our offices.
If you're not able to find what you're looking for on our website or cannot use our chat services, please use our Contact Us Form above to get in touch.
If you still need to call us, please avoid calling during our busiest times:
Monday: 9am to 3.30pm
Tuesday: 11.30am to 2.30pm
Wednesday: 11.30am to 2.30pm
Thursday: 9am to 3.30pm
Friday: 9am to 2.30pm
To contact Lewes District Council's Customer First team:
To contact Eastbourne Borough Council's Customer First team: