Contact us form

Before you call us

Try online:

Simply use our search bar at the top of every page to find the service you need. 

Many of our services also have online forms. You can use them to quickly request a service, report a problem or make an application 24 hours a day, 7 days a week, whenever it suits you. When you use these online forms, we can process your request faster too.

Online forms save money as well as time. Every phone call costs us £2.83. Face to face contacts cost £8.62. Our website online forms cost just 15p. 

Chat live with us

Our LiveChat service is run by our staff from 8.30 am to 5pm on weekdays, meaning you can speak directly to us online without having to phone our offices. Just look out for Chat live with us on our web pages to start your conversation.

If you're not able to find what you're looking for on our website or cannot use our LiveChat service, please use our Contact form above to get in touch.


If you still need to call us, please avoid calling during our busiest times:

Monday: 9.00 a.m. to 3.30 p.m.
Tuesday: 11.30 a.m. to 2.30 p.m.
Wednesday: 11.30 a.m. to 2.30 p.m.
Thursday: 9.00 a.m. to 3.30 p.m.
Friday: 9.00 a.m. to 2.30 p.m.

To contact Lewes District Council's Customer First team:

01273 471600  

To contact Eastbourne Borough Council's Customer First team:

01323 410000