Citizen Access

Citizen Access portal will be unavailable from 11pm on 22 May for essential maintenance.

Homeless? What help is available?

We have a duty to provide housing advice and assistance to anyone who is homeless or threatened with homelessness, however we do not have a duty to provide everyone with accommodation.

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We have several self-help guides so that can help you can resolve your housing problem. If you require further advice and assistance, contact the Housing Solutions team. The team will assess your circumstances to decide what duty you are owed will advise you how to resolve your housing problem. You will be allocated a Specialist Advisor who will discuss your housing options with you. We also work with other organisations to help you with your housing problem.

Detailed enquiries concerning your housing situation will be conducted by your Specialist Advisor. So we can investigate your housing circumstances and provide you with correct advice and assistance, we need you to provide as much information as possible, including the following documents:

  • Proof of identity for every member of your household including children
  • Proof of parental responsibility for any children in the household (such as child benefit)
  • Proof of household income including recent wage slips, benefit award letters and the last 3 months' bank statements for all accounts
  • Five-year address history for all household members
  • Proof of medical conditions, prescriptions or additional supporting information for all household members
  • Details of any criminal record you and any other adult member of your household may have.

The following tabs describe the tests that will be applied when you first approach us for help.

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Last modified on 20 May 2025