Customer First Resolution Team Advisor - Income Maximisation and Welfare
Salary: £25,576 - £26,827
Hours: 37 hours per week
Location: Eastbourne Borough and Lewes District Councils
Contract: Permanent
DBS Check: Basic
Closing Date: 30/05/2025 at 12:00
Are you passionate about providing excellent customer service and ensuring the best possible outcome is delivered? Are you a good team player? Do you have a willingness to learn? If so, we would like to hear from you.
An exciting opportunity has arisen within our Income Maximisation and Welfare team where we are looking to fill multiple roles within our department, focusing on:
Welfare
Income (Council Tax/Business Rates)
Rents
Be a part of our thriving Income Maximisation & Welfare team where you will be part of a dynamic and supportive team that values your contributions and fosters professional growth.
You will Interact with customers across multiple channels to process customer requests and queries, deliver core processes efficiently and effectively and provide a continuously improving service to our customers.
The successful candidate will have current or recent experience in a customer contact area, will have experience in one of the areas listed above and have a good level of IT competency.
We offer an excellent package of benefits including:
- Competitive starting salary £25,576
- Full training
- Career development opportunities
- Enrolment in the Local Government Pension Scheme
- Hybrid working
- A generous annual leave entitlement starting at 26 days annual leave per year and increasing with service
- Employee benefits including free eye test and flu vaccination
- Discounted membership at local leisure centres
- Cycle to Work salary sacrifice scheme
- Confidential Employee Assistance Programme
How to apply
Please note, we do not accept CVs submitted without a fully completed online application form.
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