What other services do you work with?

We work closely with lots of other agencies and departments. These include the police, mental health teams, adult social care, children's services and also partners outside of the council such as victim support and drug and alcohol services.

Part of our investigation is to find out if there are other agencies or partners that we can work with to try and resolve ASB. We organise case meetings with our partners so that we can all get around the table and talk about the details of the case to explore different options to try and tackle the ASB.

How do you work with the police?

Our housing officers work closely with Sussex Police. Housing officers meet regularly with partners to discuss high risk ASB cases across our estates. The police also work with housing officers to resolve ASB cases by attending visits to residents, estate patrols and door knocks. Please visit www.sussex.police.uk for more information on who to contact in your neighbourhood.

Why am I asked for reference numbers?

Reference numbers help your housing officer with their investigation. When you make a report to other services such as the noise service or the police, they will provide you with a reference number and this can be used as evidence in your case. These reference numbers need to be provided to your housing officer as soon as possible, this helps us and the police to quickly manage the issues.

What is a CAD reference number?

When you make a report to the police, they will provide you with a CAD (Computer Aided Dispatch) number. As an example, it will look or sound like CAD 1234/ the date you reported it.

This reference is created from the police incident management system and the number on the reference is the exact number of that call on that day.

All information about the incident will be linked to the reference number and it can be easily searched on their system. CAD references can be used as evidence in your ASB case.

Can someone be arrested for causing ASB?

Yes, the police have the power to arrest someone and act where the behaviour is criminal. You must call the police if you witness a crime taking place, please see 'How can I report ASB?'. If the police arrest someone and that person is convicted, this gives your housing officer stronger grounds to act against them.

We take all ASB, especially behaviour that involves criminal activity on our estates or in our properties very seriously. We will explore all tools and powers available to take appropriate action.

Reporting online to the police through Sussex Police website at Report a crime | Sussex Police