What if I am unhappy about how my case is being handled?

How can I make a complaint?

If you are unhappy about how your reported ASB incidents have been handled, then you are entitled to make a formal complaint using the Council's two stage complaints procedure. Details can be found on our website, along with an online reporting form at Customer complaints.

I do not feel like my reports are being taken seriously by agencies. Is there something I can do?

If you feel that you have reported three incidents of ASB in the last six months, to the police, your landlord or the wider council and you feel that no action has been taken then you can request an ASB Case Review (formally referred to as a community trigger. The ASB case review enables victims of ASB to demand action and have a case review where persistently reported problems have not been addressed.  Further information and access to the online form, can be found on our website at ASB Case Review Form.

You can only apply under the ASB case review process if:

• You have reported three separate instances of the same problem over the last six months, or
• At least five people have reported the same problem in the same location over the last six months.

Each incident of ASB must have been reported within one month of it happening.

Case reviews are not able to start if these conditions are not met, but you can report fresh incidents to the housing officer, the wider Council or Sussex Police.

An ASB Case Review is separate to the complaints process, please see 'How can I make a complaint'.