Team Leader Accommodation
Salary: £30,509 to £41,771 depending on qualifications and experience
Hours: 37 hours per week
Location: Eastbourne Borough and Lewes District Councils
Contract: Permanent
DBS Check: Enhanced
Closing Date: 06/07/2026 at 12:00
Interviews: TBC
This role is incredibly varied, you will be operationally managing a team of 6 staff members across 3 work streams these being - managing homeless households placed into Emergency Accommodation with approved providers, Temporary Accommodation within the Council's own stock, properties within the Commercial portfolio (Eastbourne Homes Limited and Aspiration Homes) as well as the EA Revenue Team dealing mainly with housing benefit claims and service charge payments to maximise income. In addition to this the role works across all departments within the Housing Options and Wellbeing Team as well as other departments within the Council which include Housing Benefit, Council Tax, Neighbourhood Housing, the Rough Sleeping Team, and the Development Team.
A good knowledge of homelessness and tenant enforcement is essential as the team supports homeless households as well as single customers with complex needs in collaboration with the Solutions Team. You would be required to assist with managing challenging customers, ensuring that they are all treated fairly and deliver efficient service delivery in accordance with legislation, policy, and best practices. We need an organised, efficient, and experienced individual who can work in a highly demanding and challenging environment. The candidate will need to work independently and confidently. Excellent communication, and IT skills are essential.
The responsibilities include but are not limited to:
- Day to day management of the team
- Offer advice and assistance to the team when needed
- Assist the team to prioritise their workload in an ever-changing environment
- Manage any housing benefit queries and take any action needed
- Liaise with external providers of emergency accommodation to ensure quality and cost are prioritised
- Assist with managing the RSAP/NSAP properties
- Managing weekly, monthly, and quarterly reporting across the team
- Deal with any complaints that are escalated through the team and lead on information required through the Stage 1 and Stage 2 complaint process
- Manage any suitability challenges around customers placed into Emergency Accommodation
- To strategically look at any cost saving exercises across the portfolio
- Ensure that the team are following policies and procedures correctly
- Liaise with our legal team around any enforcement needed
- A knowledge of homelessness is essential
- A knowledge of housing benefit subsidy would be favourable
How to apply
Please note, we do not accept CVs submitted without a fully completed online application form.
