Report a missed bin collection

Bins and containers must have been placed on your property boundary by 6am on your collection day to be considered as a missed collection. You can report a missed collection online below.

  • Missed collections need to be reported within 48 hours. After this, your rubbish will be cleared on the next collection round or you can take it to your local  household waste recycling site.
  • If you are struggling to get your bin out due to illness, injury or other difficulties, you can request an assisted collection service.
  • If you are reporting a missed sharps collection in Eastbourne, you need to request a new collection time.


Service announcement: we are currently experiencing an issue with our online form - for Eastbourne residents only. If you have not had your bin collected in Eastbourne, you can call us on 01323 410 000

Lewes district residents can complete the online form as normal. We apologise for the inconvenience and are investigating the problem.


With My Account you can track the progress of your request online. Sign in or register now and we'll bring you back to this page. Or if you prefer, you can fill in the form without the benefits of My Account.


Data Protection

For information and your rights on how the councils use your personal information, please visit our privacy notice.