Report a missed bin collection

Before you start

• Our collection crews log all bins that have and have not been placed on your property boundary on collection days. 
• You can report a missed bin collection if your bin was put out by 6am in Lewes district or 7am in Eastbourne, and it has not been emptied by 3pm on your collection day.
• Missed collection reports must be made within 48 hours of the collection day to be accepted.
• Please remember, food waste collections take place on the same day as refuse and recycling collections, but these are collected by a different crew at a different time of day.

I didn't put my bin out for collection. What can I do?

• We can't return to an address if the bin or container wasn't put out, even if it was a mistake. We will collect on your next collection date
• If you can't wait until your next collection, you can take uncollected household waste to your local household waste recycling site
• If you are struggling to get your bin out due to illness, injury or other difficulties, you can request an assisted collection service

Reporting a missed collection to us online

• You must tell us about a missed collection on the same day, or the day after the collection was missed. If you report it after this time, your rubbish will be cleared on  your next collection round
•  After reporting a missed bin, you can track the report's status online at any time
• If you are reporting a missed sharps collection, you need to request a new ad-hoc collection time instead

Data Protection

For information and your rights on how the councils use your personal information, please visit our Privacy notice.