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Visit our offices

Except for Saxon House in Newhaven which remains closed, our other offices below are now open to the public but in a reduced capacity only. We can take in documents and letters, signpost you to other organisations and charities, and offer basic advice. 

If we can't help with your query, and you don't have a phone or device available to go online with or to contact us yourself, then you can use the phones inside and outside our receptions.

Other ways to contact us

You can find information about all our services by searching our website or going to our Contact us section. You can also report problems online without needing to call us or visit our offices. Additionally, if you're out and about, you can use our Report It phone app to tell us about street problems. 

Chat with us online

Ask us questions by using our new intelligent chatbot, ELLIS. As the chatbot is available 24/7 from any page on our website, you can use ELLIS at any time to suit you. 

If you do need to contact us during office hours with a complex request or something that may need human intervention, then ELLIS can connect you to a live chat with one of our advisors. The live chat service is available between 8.30am – 5pm, Monday to Friday.

Southover House
Southover Road
Lewes
BN7 1AB

Southover House reception services and opening times

Although our reception at Southover House in Lewes is open from 9am to 5pm, Monday to Friday, this is in a reduced capacity. We provide limited services only for dropping off documents, responding to basic and short enquires, and signposting you to relevant organisations and services. 

We do also have a phone both inside and outside the reception. You can use one of these to contact the council if you don't have a phone or device available to contact us with yourself. 

Council Office
Saxon House
Meeching Road
Newhaven
BN9 9QX 

Saxon House opening times

Please note that the reception at Saxon House, Newhaven is now temporarily closed to the public for council-related queries. Visit our Coronavirus page for more information.

Town Hall
Grove Road
Eastbourne
BN21 4UG

Eastbourne Town Hall reception services and opening times

Although our reception at Eastbourne Town Hall is open from 9am to 5pm, Monday to Friday, this is in a reduced capacity. We provide limited services only for dropping off documents, responding to basic and short enquires, and signposting you to relevant organisations and services.

Our reception space is very small and not in a private setting, so please bear this in mind if you are bringing others with you or want to discuss sensitive matters.

We do also have a phone both inside and outside the reception. You can use one of these to contact the council if you don't have a phone or device available to contact us with yourself.

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Disclaimer: this map may not be accessible to some users. View Eastbourne Town Hall in Google Maps instead.