Visit our offices
Except for Saxon House in Newhaven which remains closed other than for pre-arranged Community Support Drop-in sessions, our other offices below are now open to the public but in a reduced capacity only.
We can take in documents and letters, signpost you to other organisations and charities, and offer basic advice.
If we can't help with your query, and you don't have a phone or device available to go online with or to contact us yourself, then you can use the phones inside and outside our receptions.
Other ways to contact us
You can find information about all our services by searching our website or going to our Contact us section. You can also report problems online without needing to call us or visit our offices. Additionally, if you're out and about, you can use our Report It phone app to tell us about street problems.
Chat with us online
Ask us questions by using our new intelligent chatbot, ELLIS. As the chatbot is available 24/7 from any page on our website, you can use ELLIS at any time to suit you.
If you do need to contact us during office hours with a complex request or something that may need human intervention, then ELLIS can connect you to a live chat with one of our advisors. The live chat service is available between 8.30am - 5pm, Monday to Friday.
High Street - Lewes
6 High Street
High Street, Lewes reception services and opening times
Our new reception at 6 High Street Lewes is open from 9am to 5pm, Monday to Friday. We provide limited services here for dropping off documents, responding to basic enquires and signposting to relevant organisations and services.
Please continue to direct any postal correspondence to:
Lewes District Council
Southover House, Southover Road
Eastbourne Town Hall
Eastbourne Town Hall reception services and opening times
Although our reception at Eastbourne Town Hall is open from 9am to 5pm, Monday to Friday, this is in a reduced capacity. We provide limited services only for dropping off documents, responding to basic and short enquires, and signposting you to relevant organisations and services.
Our reception space is very small and not in a private setting, so please bear this in mind if you are bringing others with you or want to discuss sensitive matters.
We do also have a phone both inside and outside the reception. You can use one of these to contact the council if you don't have a phone or device available to contact us with yourself.
You may also find useful:
Disclaimer: this map may not be accessible to some users. View Eastbourne Town Hall in Google Maps instead.
Saxon House - Newhaven
Saxon House opening times
Please note that the reception at Saxon House, Newhaven is now temporarily closed to the public for council-related queries other than for pre-arranged Community Support Drop-in sessions which take place once a month.
The remaining Community Support Drop-in sessions for 2023 will take place at Saxon House between 9.30am and 12pm on the following dates:
Wednesday 11 October
Wednesday 8 November
Wednesday 13 December
Please keep an eye on our social media pages for details on which partners will be attending each session.