If you are homeless, or in danger of becoming homeless, please contact us without delay. 


You should make an appointment with our Housing Needs team who may be able to help you to stay in your current home or to find a new one. We will discuss your situation with you and offer advice based on your situation. You will be allocated a named case worker from the housing needs team who will discuss your housing options with you. This may involve giving advice and information or finding long term housing. It may also involve you completing a homelessness application.

You should be aware that the Council are unable to offer help to everyone as we are only able to grant help to those whose circumstances fit into our eligibility criteria. Emergency accommodation and social housing are not always available to people facing homelessness.

We aim to assess your application as quickly as we can. Sometimes there are delays that are out of our control, for instance if we are waiting for a response from someone who is supporting you.

We encourage all applicants continue to look for a home with help from external agencies. If you are successful in finding a suitable home we may be able to offer some financial assistance such as a Discretionary Housing Payment (DHP). You will need to show you have been unable to secure the money to go into the new property (rent in advance and/or deposit) from any other lender, such as the Department for Work and Pensions if you are claiming benefits. 

For us to investigate your housing circumstances and provide you with correct advice and assistance we will need you to provide the following documentation: 

  • proof of identity
  • income verification including recent wage slips, benefit award letters and bank statements
  • address history for all household members. 
  • You should also bring proof of medical conditions or additional supporting information

Who we can help

  • You must be habitually resident within the UK - this means that you have a legal right to be in the UK (including the Channel Islands, Republic of Ireland and Isle of Man) and that your intention is to live in the UK
  • You must be homeless or threatened with homelessness within 56 days - this means you cannot have any place of residence where you are entitled to (or able to) occupy
  • You have a priority need - this means that you, or a member or your family, have a priority need. Such as: living with a dependent (a child), being pregnant, or being vulnerable due to age or illness
  • You must not be intentionally homeless - this means you are currently homeless because of an action you have deliberately done (or failed to do). An example is being evicted because you failed to pay rent
  • You must have a local connection with Eastbourne or Lewes (or have no local connection with any other council) - this means your household must have lived in the area, have a permanent job in the area or require support from family members in the area