Request a repair
You can use this form to request a repair to your Lewes district council home or communal area. Please complete all the mandatory fields to tell us your details and details of the repair required
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Processing requests
Once you've contacted us, we can tell you if it’s our responsibility or yours to fix and whether it’s an emergency or a routine repair. We may need to visit to assess the work beforehand. If so we’ll contact you to make an appointment.
If a repair is needed, we ask if you want an appointment to be made with the contractor before calling. Appointments can be made for a morning, 8am to 12noon, or afternoon 12noon to 4.30pm visit.
Emergency repairs
For emergencies, please do not contact us via the form above. Instead call us at any time on us on 01273 471600.
Please be careful to ensure this is a real emergency incident. Charges may be made when false claims are made. An emergency does not include:
- light not working (unless sparking electrics)
- leaking gutters or overflows
- a minor leak from a radiator that could be contained in a bowl
Heating problems
For gas heating problems – please call our contractor BSW Services on 01444 836036. If your flat or bungalow is covered by a Scheme Manager you can use the emergency alarm cord to report faults with your heating.
Claims and compensation
If certain repairs aren’t done within target times, you may be entitled to compensation. The claims that do qualify tend to be ones affecting health, safety or security. If the repair isn’t done on time, you can ask us to get another contractor to do the work. If they also fail to do it on time then you can claim compensation. Compensation under this scheme is made up of a single payment of £10, plus £2 for each day the repair is uncompleted, to a maximum of £50. Compensation is not paid if you haven’t given us access to your home.
