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Housing repairs and maintenance

  • Latest update: After a review and feedback on repairs, from Monday 9 May 2022 the repairs helpdesk will transfer from Mears to be delivered and managed by Homes First. Please bear with us if we take a little longer than we would like to respond to your enquiries over the coming days. Once in place, we are confident these changes will improve customers’ experience of our repair’s service.

We provide a repair service for Lewes District and Eastbourne Borough council tenants. Find out who is responsible for the repair and how to report it to us by selecting your council below.

Gas leaks

If you smell gas call National Grid Gas Emergencies on 0800 111999 this is a 24 hour emergency line. Please also inform us also after you have reported the incident.

Delays with fencing and plaster repairs 

Our repairs contractor is currently experiencing delays to repairs of fences and plastering due to a shortage of materials across the industry. We are working closely with the contractor and are looking to alternative providers where possible. However we anticipate the delays to continue until suppliers have replenished their stock levels to the pre-Covid19 lockdown levels. We apologise for any inconvenience this causes to our tenants.  

Malicious damage or neglect

As a tenant it is your responsibility to look after your home and keep it decorated, clean and free from rubbish. You must not deliberately break windows, doors or any fixtures or fittings. If we have to carry out a repair or remove rubbish for which you’re responsible, you will be recharged for the works. In extreme cases such as neglect may cause grounds for eviction. 

Request a repair

You can use this form to request a repair to your Lewes District council home or communal area. Please complete all the mandatory fields and include a brief description of the repair required

Start now

 

Once your request has been received we can then set up a morning or afternoon appointment depending on your preference. We also operate Saturday morning appointments for smaller repairs.

Heating problems

For all Gas heating repairs contact BSW Building Services on 01444 836036. For emergency breakdown calls after 5:30PM, please dial 0844 5027323.

Alternatively call 0800 865 4428 free from a landline number and from mobile networks depending on your providers tariff.

Emergency repairs

Please do not report emergency repairs via this form, please call us at any time on 01273 471600. Charges may be made if a call out is for a non-emergency repair.       

An emergency does not included repairs such as:       

  • light not working (unless sparking electrics)    
  • leaking gutters or overflows
  • a minor leak from a radiator that could be contained in a bowl
 

Right to Repair terms for claims and compensation

Lewes District council, under the Right to Repair scheme has to carry out certain urgent repairs within given time limits where the cost does not exceed £250.00.

For the repair to qualify under the scheme you must provide a time for the contractor to carry out the work and possibly for a Lewes District council maintenance surveyor to carry out an inspection. If not then you will invalidate any claim you may have been able to make under this scheme.

This work should be completed by the target date on your Customer Repair Notice.

If the repair is not attended to by then you can ask for the work to be issued to a second contractor. If again the work is not completed in the time shown  you can ask for compensation of £10.00 plus £2.00 for each day after to a maximum of £50.00.

The time limit is suspended if there are events beyond the control of Lewes District council or the contractor which prevents the work being completed on time. For example bad weather or parts being unavailable.

 

Request a repair

You can use this form to request a repair to your Eastbourne Borough council home or communal area. Please complete all mandatory fields and include a brief description of the repair needed.

Start now

Once your request has been received we can then set up a morning or afternoon appointment depending on your preference. We also operate Saturday morning appointment for smaller repairs.

Heating problems

For all Gas heating repairs contact BSW Building Services on 01444 836036. For emergency breakdown calls after 5:30PM, please dial 01323 410000 and follow the guidance for the correct option.

Alternatively call 0800 865 4428 free from a landline number and from mobile networks depending on your providers tariff.

Emergency Repairs

Please do not report emergency repairs via this form, instead call us at any time on 01323 410000. Please ensure this is a real emergency. Charges may be made if a call out is for non-emergency repair.

An emergency does not included repairs such as:

  • a light not working (unless sparking electrics)

  • leaking gutter or overflows

  • minor leak from radiator than can be contained in bowl.

Right to repair terms for claims and compensation

Eastbourne Borough council, under the Right to Repair scheme has to carry out certain urgent repairs within given time limits where the cost does not exceed £250.00.

For the repair to qualify under the scheme you must provide a time for the contractor to carry out the work, and possibly for an Eastbourne Borough council maintenance surveyor to carry out an inspection. If not then you will invalidate any claim you may have been able to make under this scheme.

This work should be completed by the target date on the Customer Repair Notice.

If the repair is not attended to by then you can ask for the work to be issued to a second contractor. If again the work is not completed in the time shown you can ask for compensation of £10.00 plus £2.00 for each day after to a maximum of £50.00.

The time limit is suspended if there are events beyond the control of Eastbourne Borough council or the contractor which prevents the work being completed on time. For example bad weather or parts available.

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