Request a repair
You can use this form to request a repair to your Eastbourne Borough council home or communal area. Please complete all mandatory fields and include a brief description of the repair needed.
Once your request has been received we can then set up a morning or afternoon appointment depending on your preference. We also operate Saturday morning appointment for smaller repairs.
For all Gas heating repairs contact BSW Building Services on 01444 836036. For emergency breakdown calls after 5:30PM, please dial 01323 410000 and follow the guidance for the correct option.
Alternatively call 0800 865 4428 free from a landline number and from mobile networks depending on your providers tariff.
Please do not report emergency repairs via this form, instead call us at any time on 01323 410000. Please ensure this is a real emergency. Charges may be made if a call out is for non-emergency repair.
An emergency does not included repairs such as:
a light not working (unless sparking electrics)
leaking gutter or overflows
minor leak from radiator than can be contained in bowl.
Right to repair terms for claims and compensation
Eastbourne Borough council, under the Right to Repair scheme has to carry out certain urgent repairs within given time limits where the cost does not exceed £250.00.
For the repair to qualify under the scheme you must provide a time for the contractor to carry out the work, and possibly for an Eastbourne Borough council maintenance surveyor to carry out an inspection. If not then you will invalidate any claim you may have been able to make under this scheme.
This work should be completed by the target date on the Customer Repair Notice.
If the repair is not attended to by then you can ask for the work to be issued to a second contractor. If again the work is not completed in the time shown you can ask for compensation of £10.00 plus £2.00 for each day after to a maximum of £50.00.
The time limit is suspended if there are events beyond the control of Eastbourne Borough council or the contractor which prevents the work being completed on time. For example bad weather or parts available.