As the government manages the gradual easing of the Covid 19 lock-down, we are looking at ways we can re-mobilise our repairs and maintenance services. In our latest newsletter, we informed you that you can now report certain non-urgent repairs such as those relating to external works and plumbing, where we are able to get the materials; there remains a nationwide shortage. Mears staff taking your call will be able to advise you if your repair is something they are ready and able to undertake, or whether it will take a little while longer. All emergency works continue to be undertaken, as they have been.
We are also planning to start some of our essential cyclical maintenance programmes from 1 July, particularly those that entail repairing and redecorating communal areas and external parts of buildings. Each project is being assessed by our new in-house team of Project Surveyors and if it is deemed safe to undertake the works, allowing for social distancing, they will write to you and let you know. As usual, all operatives will carry photo ID cards and the use appropriate PPE.
A major project for Property Services this year is to undertake a stock condition survey of all properties. This involves assessing the condition of all aspects of buildings we own and manage. At the present time, we do not think we should seek to enter tenant’s homes to survey them, however we are going to recommence assessing blocks and houses externally and internal communal areas, but not retirement accommodation. FFT Ltd have been appointed to undertake this project, and once again, their surveyors will all carry photo ID cards and any necessary PPE.
This remains a difficult time for everyone but we are keen to re-start the repairs and maintenance service as soon as we are able, to support our tradespeople and their livelihoods.
We provide a repair service for Lewes District and Eastbourne Borough council tenants. Find out who is responsible for the repair and how to report it to us by selecting your council below.
If you smell gas call National Grid Gas Emergencies on 0800 111999 this is a 24 hour emergency line. Please also inform us also after you have reported the incident.
Malicious damage or neglect
As a tenant it is your responsibility to look after your home and keep it decorated, clean and free from rubbish. You must not deliberately break windows, doors or any fixtures or fittings. If we have to carry out a repair or remove rubbish for which you’re responsible, you will be recharged for the works. In extreme cases such as neglect may cause grounds for eviction.