Make a complaint

We are committed to providing good customer care and high quality services to residents and businesses of Lewes District and Eastbourne Borough. We believe we get things right most of the time but recognise that sometimes things go wrong or we fail to meet your expectations. 

If you are unhappy with a service you have received we would like you to tell us. We can then look into your complaint, explain what has happened and, where necessary, put things right.

For information on how the councils use your personal information in relation to your complaint and for your rights please go to our privacy notice page.

Make a complaint to Lewes District Council:

Start now

Before you start

Our complaints procedure tells you how to make a complaint and how we will deal with it.

Downloads

 TitleCreatedDownload
application/pdfCustomer complaints procedure (67KB)13/10/2017Download

Make a complaint to Eastbourne Borough Council:

Start now

 

Before you start

Our complaints procedure tells you how to make a complaint and how we will deal with it.

Downloads

 TitleCreatedDownload
application/pdfCustomer complaints procedure (67KB)13/10/2017Download