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Service announcements 

Queen’s Platinum Jubilee weekend

The deadline to apply for a temporary event notice for the Queen’s Platinum Jubilee weekend has been extended to 5pm Wednesday 25 May. However, please note the final date to submit a street or road closure application has now passed and we are unable to accept new street or road closure applications for the Jubilee weekend. More information on street closure applications.

Garden Waste service applications: Important information about resetting your My Account password

If you have forgotten your My Account password and need to reset it, you will be sent a link. Please copy the full link and paste this into your browser, not just the part that is underlined.



  • A small number of customers have reported an error when registering for My Account or submitting an online form. We recommend clearing your browser cache and trying again later.
  • If you are new to using websites and would like tips on using the internet, read our Help to get online page